At IoT Global, we are committed to providing high-quality digital marketing training that equips you with the skills to succeed in the fast-paced online world. We understand that sometimes situations change, and you may need to request a refund. To ensure transparency and clarity, we have outlined our Refund Policy below.
Refund Eligibility
- Course Enrollment Refunds:
- You may request a full refund if you cancel your enrollment within 7 days of purchase. The refund will be processed to the original payment method.
- If you have accessed more than 20% of the course content, you will not be eligible for a refund.
- Refund requests must be made by email to support@iotglobal.com with your enrollment details.
- Refund Process:
- Refund requests are processed within 5 to 7 business days of receiving your request. Please note that depending on your payment provider, it may take a few additional days for the refunded amount to reflect in your account.
- In some cases, refunds may be issued in the form of course credit or vouchers, depending on the specific terms of your purchase or promotional offers.
Non-Refundable Items
Certain services or products, such as:
- Customized consultation sessions
- Live workshops or one-on-one training sessions
are non-refundable once booked or delivered.
How to Request a Refund
To request a refund, please follow these steps:
- Email your request to support@iotglobal.com within 7 days of purchase.
- Include your order number, course name, and a brief explanation of why you’re requesting a refund.
- Once your request is reviewed, our team will notify you of the status of your refund within 5 to 7 business days.
Refund Approval Conditions
Refunds will be considered only under the following conditions:
- The request is made within the eligibility period (7 days from purchase).
- You have not accessed more than 20% of the course content.
- Your account and payment details are verified.
Contact Us
If you have any questions regarding our Refund Policy or need further clarification, please feel free to contact our support team at support@iotglobal.com.
