At IoT Global, we strive to ensure a seamless experience for our students and customers. As an online digital marketing training institute, most of our offerings are delivered digitally. However, if you purchase any physical materials or supplementary items, this shipping policy outlines the terms and conditions governing the delivery process.
Delivery of Digital Products
For courses, e-books, or any other digital content:
- Instant Access: Upon successful payment, you will receive instant access to the purchased digital resources via email or your IoT Global account dashboard.
- Confirmation Email: A confirmation email will be sent to your registered email address with access links or login credentials. If you do not receive this email within 24 hours, please check your spam/junk folder or contact our support team.
Shipping of Physical Materials (If Applicable)
For physical resources like printed course materials or merchandise:
- Shipping Time:
- We process and dispatch orders within 2-3 business days.
- Standard shipping times vary depending on the delivery location and can take 5-10 business days within the country or 10-20 business days for international shipments.
- Shipping Costs:
- Shipping fees will be calculated at checkout based on the destination and package weight.
- Any customs duties, taxes, or additional fees for international orders are the responsibility of the recipient.
- Tracking Information:
- Once your order has been dispatched, a tracking number will be emailed to you for real-time updates.
Shipping Restrictions
- Currently, we do not ship to PO Boxes or addresses in restricted regions.
- Delivery may be delayed in remote locations or due to unforeseen circumstances like natural disasters or holidays.
Lost or Damaged Shipments
- Lost Items: If your shipment does not arrive within the expected timeframe, please contact our support team with your order details.
- Damaged Items: If your order arrives damaged, please notify us within 7 days of receipt with photographs of the damaged items. We will arrange for a replacement or refund as per our refund policy.
Returns and Refunds
For detailed information on returning physical items or seeking a refund for digital products, please refer to our Refund Policy.
